1.
Why do I get two bills when I have an
x-ray?
Our radiologists are contracted with local hospitals and
clinics to read and interpret x-rays
taken while you visit their facilities.
Those facilities will send
you an invoice for the technologist's
time and the use of any materials and
equipment for your x-ray.
Shelby
Radiological Associates, PA will bill
you only for the doctor's interpretation
of those x-rays.
2. Will you file my
insurance?
Yes! Shelby Radiological Associates is
happy to file any and all insurance.
3. How do I know
if you have filed my insurance?
Please
check the first statement you receive
from our office. We will tell you if we
have filed your insurance, the carrier,
and
whether we expect the check to be mailed
to your home or our office.
4. What do I do if
you haven't filed my insurance?
Please gather your insurance
information, i.e., mailing address, ID
number, group number, and any other
information you
feel we may need and call us
immediately.
5. Why don't you
already have my insurance information?
As our information comes directly from
the facility at which you had your
x-rays, it is essential that the
information
be given during your visit. Remember to
take your ID cards with you and ask the
personnel to make copies for the
hospital records.
6. I never received
my statements from your office, why not?
This is a very hard question to answer.
Our information originally comes from
the facility at which you had your
x-rays.
Please remember to ask the personnel to
update your records with current address
and phone number during your visit.
On mailing our statements we use a
service offered by the U.S. Post Office
that tracks correct mailing addresses.
We make
every possible effort to obtain correct
mailing information for our patients,
but on occasion someone does "fall
through the
cracks". For this we have found no true
explanation, but offer our most humble
apologies.
7. Can I pay my
bill online?
Currently the option to
pay online is not offered, however, we
are very happy to announce we are
working on the option and it will be
available. Keep an eye on our home
page for the beginning dates.
8. Do you accept
credit cards?
We are happy to accept MasterCard, Visa
& Discover.
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